Shipping & Returns

Shipping

We currently ship to selected countries within Europe.

Processing times may vary depending on product availability and destination.
Estimated delivery times are displayed during checkout.

Once your order has been shipped, you will receive a confirmation email with tracking information if available.

Please note that delays caused by shipping providers, customs or external circumstances are beyond our control.

Returns

We want every Véldis experience to feel thoughtful and seamless.

If your order arrives damaged or incorrect, please contact us within 14 days after receiving your package.

For hygiene and safety reasons, opened or used intimate products cannot be returned or exchanged once the original seal has been removed.

To request a return, please contact us via:

E-Mail:hello@veldis.me

Please include:

Return shipping costs are the responsibility of the customer unless the item arrived defective or incorrect.