FAQ

FAQ

Frequently Asked Questions

How long does shipping take?

Shipping times vary depending on your location.
Estimated delivery times are shown during checkout.

Do you ship internationally?

We currently ship to selected countries within Europe and are continuously expanding.

Can I return intimate products?

For hygiene reasons, opened or used intimate products cannot be returned once the original seal has been removed.

Which payment methods do you accept?

We accept secure payments via:

• PayPal

• Credit Card

• Shopify Payments

Is my order packaged discreetly?

Yes. All Véldis orders are shipped in discreet packaging without revealing product details.

How can I contact support?

You can reach us anytime via:
hello@veldis.me

We usually respond within 24–48 hours.